Pinas Express Balikbayan Box – UK (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you interact with our services, including visiting our website, placing orders, and engaging with our advertisements.

1. Information We Collect

We collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, and delivery address.
• Order Information: Details about your balikbayan box orders, including contents, transaction history, and delivery preferences.
• Website Usage Data: Information about your interactions with our website, such as your IP address, browser type, operating system, and browsing behavior.
• Marketing Preferences: Your preferences for receiving promotional messages and engagement with our online ads (e.g., Meta, TikTok, and Google).

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Fulfillment: To process, deliver, and track your balikbayan box orders.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing and Advertising: To send you relevant offers, promotions, and updates based on your preferences, and to serve targeted ads on platforms such as Meta, TikTok, and Google.
• Service Improvement: To analyze website performance, user behavior, and service efficiency.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: Third parties that assist in providing services such as order delivery, payment processing, and website hosting.
• Advertising Platforms: To facilitate targeted advertising based on your preferences.
• Legal Authorities: When required to comply with legal obligations or to protect our rights and users’ safety.

4. Data Security

We implement robust technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no data transmission or storage system is entirely secure, so we cannot guarantee absolute protection.

5. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request details of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data in specific circumstances.
• Restriction: Request a limitation on how your data is processed.
• Objection: Object to your data being used for direct marketing purposes.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, please email us at [email protected].